Privacy Policy

Last updated: April 2, 2025

1. Introduction

At XMOBIT, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform.

Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

2.1 Personal Data

We may collect personal identification information, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Date of birth
  • Photographs

2.2 Usage Data

We may also collect information about how you access and use our Services, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time and date of your visits
  • Pages you view and features you use
  • Trading activity and transaction history

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

  • To provide and maintain our Services
  • To process and complete cryptocurrency transactions
  • To verify your identity in accordance with KYC (Know Your Customer) requirements
  • To communicate with you, including providing customer support
  • To send you updates, security alerts, and administrative messages
  • To personalize your experience and deliver content relevant to your interests
  • To detect, prevent, and address technical issues, fraudulent activities, or illegal actions
  • To comply with legal obligations
  • To analyze usage patterns and improve our Services

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

4.2 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.

4.3 With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

We strive to use commercially acceptable means to protect your personal data, but we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of any password and account information.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we discover that a child under 18 has provided us with personal information, we will delete such information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@xmobit.com
Address: XMOBIT Headquarters, Nairobi, Kenya